Revolution (REV) POS Layout/IP

Administrator — Thu, 28 Jun 2007 07:05:00 GMT

Abstract:

Revolution )REV) POSitouch Terminal/Prep Layourt

POSI ID#

POSi Name

IP Address

Prep 1

Prep 2

HOST

10.0.3.31

SUSH #16

CRAB BAR #14

COCKTAIL NORTH

10.0.3.32

COCKTAIL SOUTH

10.0.3.33

CHK-CKTL-SOUTH #19

COVE EAST

10.0.3.34

BARTENDER

10.0.3.35

MAIN BAR #11

DECK

10.0.3.36

SERVICE BAR #17

BUS

Daniel's Lake Union (DLU) POS Layout/IP

Administrator — Thu, 28 Jun 2007 07:05:00 GMT

Abstract:

Daniels Lake Union POSitouch Terminal/Prep Layourt

POSI ID#

POSi Name

IP Address

Prep 1

Prep 2

HOST

10.0.2.31

BROIL #13

DESSERT #18

MID-DINE-RIGHT

10.0.2.32

MID-DINE-LEFT

10.0.2.33

LEAD #12

PANTRY #15

FIREPLACE-LEFT

10.0.2.34

DINING-EAST

10.0.2.35

SAUTE #14

BARTENDER

10.0.2.36

BAR MAIN #16

BAR COCKTAIL #17

Chandler's (CCH) POS Layout/IP

Administrator — Thu, 28 Jun 2007 07:05:00 GMT

Abstract:

Chandler's POSitouch Terminal/Prep Layourt

POSI ID#

POSi Name

IP Address

Prep 1

Prep 2

HOST

10.0.3.31

SUSH #16

CRAB BAR #14

COCKTAIL NORTH

10.0.3.32

COCKTAIL SOUTH

10.0.3.33

CHK-CKTL-SOUTH #19

COVE EAST

10.0.3.34

BARTENDER

10.0.3.35

MAIN BAR #11

DECK

10.0.3.36

SERVICE BAR #17

BUS RIGHT<

Daniel's Bellevue (DBP) POS Layout/IP

Administrator — Thu, 28 Jun 2007 07:04:00 GMT

Abstract:

Daniel's Bellevue POSitouch Terminal/Prep Layourt

POSI ID#

POSi Name

IP Address

Prep 1

Prep 2

HOST

10.0.3.31

SUSH #16

CRAB BAR #14

COCKTAIL NORTH

10.0.3.32

COCKTAIL SOUTH

10.0.3.33

CHK-CKTL-SOUTH #19

COVE EAST

10.0.3.34

BARTENDER

10.0.3.35

MAIN BAR #11

DECK

10.0.3.36

SERVICE BAR #17

BUS

Spazzo (SPZ) POS Layout/IP

Administrator — Thu, 28 Jun 2007 07:04:00 GMT

Abstract:

Spazzo's POSitouch Terminal/Prep Layourt

POSI ID#

POSi Name

IP Address

Prep 1

Prep 2

HOST

10.0.3.31

SUSH #16

CRAB BAR #14

COCKTAIL NORTH

10.0.3.32

COCKTAIL SOUTH

10.0.3.33

CHK-CKTL-SOUTH #19

COVE EAST

10.0.3.34

BARTENDER

10.0.3.35

MAIN BAR #11

DECK

10.0.3.36

SERVICE BAR #17

BUS RIG

Daniel''s Leschi (DAN) POS Layout/IP

Administrator — Thu, 28 Jun 2007 07:03:00 GMT

Abstract:

Daniel's Leschi (DAN) POSitouch Terminal/Prep Layourt

POSI ID#

POSi Name

IP Address

Prep 1

Prep 2

HOST

10.0.3.31

SUSH #16

CRAB BAR #14

COCKTAIL NORTH

10.0.3.32

COCKTAIL SOUTH

10.0.3.33

CHK-CKTL-SOUTH #19

COVE EAST

10.0.3.34

BARTENDER

10.0.3.35

MAIN BAR #11

DECK

10.0.3.36

SERVICE BAR #17

Keyboard Shortcuts

Administrator — Sun, 24 Jun 2007 06:52:00 GMT

Abstract:

Some useful keyboard shortcuts. Especially if your touchscreen is not functioning.

Right Mouse Click - Useful for accessing right click menus

Alt F4 - Closes the active program.

Windows Start Button - Brings up the Windows Start Menu

Arrow Keys - Useful for navigation when the touchscreen is not functioning.

ALT TAB - Switches between open programs.

Upload your payroll file

Administrator — Sun, 17 Jun 2007 04:42:00 GMT

Abstract:

Upload your payroll file to Heartland Payroll

After you have created your payroll file in the iPOS Payroll application, you can use the import paydata function on the left side of your screen in the browser window shown below. The next step is use the BROWSE button. The default location for your Heartland payroll file is C:\TEMP and it's called HEARTLAND.TXT. After you have selected the file using the BROWSE button, you then click on the UPLOAD FILE button.

House Charge Report

Administrator — Thu, 23 Feb 2006 07:52:00 GMT

Abstract:

There is not one summary report for house charges. You can see the house charge transaction detail by taking a sales journal payment/memo report.

Got to Reports and Batches
Sales Journal
Go to the last page where you can select the various reports.
Select the MEMO report and check the House Charge payment type.

Add a tip after a check is closed

Administrator — Thu, 23 Feb 2006 07:49:00 GMT

Abstract:

If a server or cashier has closed a check and needs to add or modify a tip, here are the steps on the Front of House POS terminal. Using a manager card (or if the server has the privileges set for accessing tip adjustments or change payment).

For tip adjustments on non credit card payments:

Swipe your manager card and then touch Adjustments.
Enter the check number and you will taken to the payment screen.
Enter the new total payment (including the tip amount) and hit the enter key.

For tip adjustments on credit card payments:

From the logon screen enter your number or swipe your card.
Touch the CASHOUTS button
Select your name for entire day
Select CC Adjust
Enter the record number from the credit card slip
Enter the new tip amount

Transaction+ BackOffice Status Codes

Administrator — Sat, 14 Jan 2006 03:43:00 GMT

Abstract:

A list of the Transaction Plus back office status codes and what they mean:

O - offline sale (cashier entered approval code)
R - refund to customer’s card
K - card number was keyed by cashier rather than swiped through MSR
V - void sale
VR - void refund
B - entered with TransAction+ Batch Utility rather than POSiterm
D - deleted with TransAction+ Batch Utility

You will see these codes in the Transaction Plus Batch Utility window when you view a batch.

Video Sys Error

Administrator — Tue, 27 Dec 2005 08:26:00 GMT

Abstract:

When you try and run the POSitouch back office program you see a Video Sys Error. This occurs when you have lost a connection to your POSdriver. This can happen if you reboot the POSdriver. To correct, go your desktop, look for My Computer. Double click and then look for C on POSdriver L. Double click on this. If you see a bunch of folders appear, you've refreshed the connection. Also, you can place the following batch file and run it from your desktop

Net Use L: \\posdriver\c

Where posdriver is the Windows name of the POSdriver (it's usually POSdriver) and C is the name of the hard drive where the POSitouch program is installed.

Missing time clock or punches in my payroll report

Administrator — Wed, 07 Dec 2005 05:41:00 GMT

Abstract:

If you are missing punches in your payroll reports you may have a problem with the nightly shutdown when the system collects all the punches and reads them into the payroll reports. You may also have a problem with your PUNCH2.DAT on the POSdriver. The first step is to try and read the punches into the reporting area. Follow the steps below. The bold text is what you type at the command prompt. The [ENTER] button means to hit the ENTER key on your keyboard.

1. Open a command prompt on the back office computer. Click on your Windows Start button and go to Run. Type in CMD (for Windows 2000/XP) or COMMAND (for Windows 95/98) and hit OK. This will open a command prompt. Note, your mouse will not operate in a command prompt window. You will need to use your arrow keys and the ENTER button to navigate.

2. Change to the POSdriver hard drive

C:\My Documents>L: [ENTER]

3. Change folders to the SC folder on the POSdriver

L:\>CD\SC [ENTER]

4. The next few steps involve changing the date in Time and Attendance an reading the punches back into the system. Follow along carefully.

First, we need to access the TARESET program to change dates and purge out the existing punches
L:\SC>TARESET [ENTER]

5. From the TARESET button select Set current week

6. You need to set a date that is the first day of you payroll period week that is within or before your pay period. For example if today is December 16th,

Program A Menu Item (basic level with images)

Administrator — Wed, 07 Dec 2005 02:44:00 GMT

Abstract:

To program a menu item in POSitouch do the following there are 8 basic steps to follow.

Error 125 SPCWIN

Administrator — Mon, 05 Dec 2005 02:24:00 GMT

Abstract:

You can't start order entry and the SPCWIN screen on the POSdriver shows an Error 125.

You have corruption in one or more of the following files: SCREENS.SYS, SCREENS.DAT and GRID.SYS

You need to restore these files from a previous backup or BACK.ZIP file. Follow these steps:

First rename the files. These files are located on the POSdriver (usually your L drive), open a command prompt by clicking on the Windows Start button, then goto the Run command and type in CMD (for Windows 2000/XP) or COMMAND (for Windows 95/98). After you click on OK, you will see a command window with a blink cursor. Now follow along. The bold text is what you type at the command prompt. The [ENTER] text means to hit your enter button on the keyboard

Log onto the POSdriver

1. C:\My Documents>L: [ENTER]

2. L:\>CD\SC [ENTER]

3. L:\SC>REN SCREENS.SYS SCREENS.SY1 [ENTER]

4. L:\SC>REN SCREENS.DAT SCREENS.DA1 [ENTER]

5. L:\SC>REN GRID.SYS GRID.SY1 [ENTER]

Now it's time to restore these files from a previous POSitouch backup (see the note below on backups if you have questions)

6. L:\SC>ZIPE BACK3.ZIP SCREENS.SYS SCREENS.DAT GRID.SYS [ENTER]

Now, for the final step you need to delete some files. Be extremely careful with this or you may unintentionally delete an important file.

7. L:\SC>DEL CURSCRNS*.* [ENTER]

8. L:\SC>exit [ENTER]

That's it! You should now be able to start point of sale. If it continues to display the Error 125, that means your back up files have the same corruption. You will need to do the same procedur

Program A Menu Item (cheat sheet - no images)

Administrator — Mon, 05 Dec 2005 02:07:00 GMT

Abstract:

To program a new menu item in POSitouch (I only cover the most important items in this cheatsheet):

From the POSitouch menu, click on Menu Screens, then click on Edit An Order Screen.
You are now looking at the first 30 order screens (you have potentially 120). Use the prev and next buttons to locate your order screen.
When you locate the order screen, use your mouse and click on it. You will be looking at the buttons in the order screen.
Locate a blank cell where you want the menu item to go and click on the blank cell.
You are now looking at the controls for this cell. You need to setup the item description and price. That has to be done in Menu Items and Recipes. You can access Menu Items and Recipes by clicking on the LookUp button on the top part of this screen.
Now you're in Menu Items and Recipes. Use the Add Button to begin adding the new item. POSitouch will allow you to pick your own number, or provide a number for you. If you have a specific numbering scheme for your menu items, you may want to use that. If not, let POSitoch pick your number. After you pick the number, we can begin adding the description, price etc.
For the Description, enter a meaningful name, keeping in mind this is what will appear on the guest check and in your reports.
Enter the three prices for the item. We show three prices because some sites use these other price fields for happy hour, entertainment etc. If you're unsure, enter all three prices the same.
Pick your major and minor categories from the drop down lists.
If you want to allow, or disallow any discounts, uncheck to disallow, check to allow. Use the discount button to see a number list that corresponds to the check boxes.
Most sites use tax 1 as food tax, and tax 2 as non food (Washington State). It's most common to check tax 1.
The rest of the setups are not important for now. It's time to save

POSitouch Time and Attendance program says "you can not run this program "

Administrator — Thu, 01 Dec 2005 03:26:00 GMT

Abstract:

When you start POSitouch Time and Attendance the program says "you cannot run this program" has several causes.

You probably have a file on the POSdriver called TA.OPN that is preventing Time and Attendance from starting. You will need to delete this file. If you can't delete the file, then you will need to reboot the POSdriver and try deleting the file. The syntax is:

Using the Run function fromt the Windows Start Button, type CMD (for Windows 2000 or XP) or COMMAND (for Windows 95/98)
Change to the L Drive as in:

C:\My Document>L:

Go to the SC folder on the POSdriver

L:\>CD\SC

Delete the TA.OPN file

L:'SC>DEL TA.OPN

Remember, if you can't delete the file (it may say the file is in use, or there is an access violation), you will need to reboot the POSdriver and perform the steps above.

Error 127 SPCWIN

Administrator — Sat, 26 Nov 2005 05:12:00 GMT

Abstract:

On the POSDRIVER, SPCWIN won't start (POSitouch Order Entry) and you see the ERROR 127.

This means the USER.SYS file is corrupted. To fix, first, restore a previous USER.SYS from a backup file. Here's the command.

1. Open a command prompt in Windows (go to the Windows start button, then Run and type in CMD (for Windows 2000 or XP) or on Windows 95/98, type in COMMAND.

2. It should look something look like this:

C:\My Documents>

3. Now change drives to the POSDRIVER and follow the following commands (in bold):

C:\My Documents>L:
L:\>CD\SC
L:\SC>ZIPE BACK2.ZIP USER.SYS

Overwrite the existing file. Now you should be able to start SPCWIN on the POSDRIVER.

About Backups. Each night, the POSdriver makes a backup copy of your configuration. They are named sequentially like this: BACK1.ZIP, BACK2.ZIP, BACK3.ZIP, all the way to BACK20.ZIP. The lowest number is the most recent (BACK1.ZIP). You can check when the files were created by looking at their creation date. As in:

L:\sc>DIR BACK*.ZIP

This will produce a list of backup files showing their name, size and creation date.

House Account Settings

Administrator — Wed, 02 Nov 2005 12:08:00 GMT

Abstract:

If you are using the club module here are a few tips:

The club account uses ACCOUNT.MDB for storing the house charge customer information. You may have this file on the POSdriver and/or on the back office computer. It's important that you setup the AMS32.INI files correctly on both the POSdriver and the back office computer.
If you have the ACCOUNT.MDB on the POSdriver, then your AMS32.INI (located in the L:\SC folder) would have the following entries for the POSdriver:

[Paths]
Account=\SC\ACCOUNT.MDB
CLUB.SYS=\SC\CLUB.SYS

On the back office, with your ACCOUNT.MDB on the POSdriver (the L drive), your AMS32.INI (located in the SC folder) would have the following entries:

[Paths]
Account=L:\SC\ACCOUNT.MDB
CLUB.SYS=L:\SC\CLUB.SYS

You may need to rebuild your ACCOUNT.MDB if for some reason you are having problems. The PNITEARC.BAT batch file (located on L:\SC) is the batch file that refreshes the ACCOUNT.MDB file. You can run this from the command line from the back office by typing the following from the command line:

L:\SC>PNITEARC
After you run this, do an immediate system change.

If you are having problems accessing the club maintenance from within the POSitouch menu system, you can also run it directly from the POSdriver by double clicking on the L drive, then the SC folder, then AMSEDIT.EXE

Error 144 when bringing up SPCWIN

Administrator — Fri, 23 Sep 2005 06:11:00 GMT

Abstract:

Error 144 on SPCWIN screen

This is a Club account error you can do the following:

Delete all the acct files on the POSdriver except ACCT.DBF. You could do that by renaming all the ACCT files to OLD and then rename the ACCT.OLD back to ACCT.DBF. After you do that you need to run AMS CREATE or PNITEARC. Here's the command syntax:

L:\SC\REN ACCT*.* ACCT*.OLD
L:\SC\REN ACCT.OLD ACCT.DBF
L:\SC\AMS CREATE --OR-- L:\SC\PNITEARC

If the above does not work and you don't need the club system on, you can turn it off by the following:

POSitouch > Setup > Restaurant Misc Data > System > System 1 : uncheck the first flag that reads: use club system.
Do an immediate system change and then try and start SPCWIN (Order Entry) again.

Change POSitouch Terminal ID Number

Administrator — Wed, 10 Aug 2005 11:05:00 GMT

Abstract:

Each POSitouch terminal has a unique number that is setup in the POSIUP program for each POSioutch terminal. You can see which terminals have their number in POSitouch by:

POSitouch > Setup > Hardware > Terminal Stations (note the upper left hand corner - it lists all your terminals and their unique number.

To change or set this number, you will go into POSIUP and enter/select the number. To change or set the terminal ID number in POSitouch do the following.

Plug in a keyboard to the POSitouch terminal.
Use the Windows Start button and go to Programs > POSitouch > POSIUP. If you can't find this, you can also use the RUN command on the Windows start menu by typing C:\SC\POSIUP.EXE
After you enter POSiup, use the Read Current Settings button in the center colum towards the bottom of your screen (shown below on line 4).
Then set the terminal ID number located in the upper left hand corner of the screen. You can use the pre-set numbers or enter a number in the custom text box - it does not matter. The custom textbox was designed for numbers larger than 12, again, it does not matter which one you choose. (as shown in the clip below on line 6).
Then you must save your work. Use the SAVE button in the lower right hand side of the screen. Exit all the way out and you're ready to go. Start POSiterm as usual. If you don't remember how (select the POSiterm icon on the Windows desktop), just reboot the terminal.

Prep Printer Not Working

Administrator — Wed, 10 Aug 2005 04:10:00 GMT

Abstract:

Steps to follow when a prep printer is not printing.

When a prep printer is not functioning, you should first do some basic checks.

Make sure the prep printer is on, has enough paper and note if any red lights are on or blinking. If you can't get any red lights to stop, the printer is most likely damaged. You will need to swap with your spare.
Turn the printer off, hold down the feed button and turn the printer on. It should print a test pattern. Turn the printer off, then back on. Try a test item to see if it prints.
Check the cables going in to the wall and on the printer. They should be snug. Also note any corrosion on the connection points (especially in the wall connection). If the cable is damaged, it may need to be replaced.

If the above does not correct or determine the problem, then proceed with the following:

Prep printers are connected to a terminal. In order to fully refresh them when all other attempts have failed you need to have both the terminal and the prep printer off at the same time. To do this, first locate which terminal is driving the prep printer. In POSitouch Back Office you need to do the following:

POSitouch > Setup > Hardware > Prep Printers > Locations and Types

Locate the name of the printer in this list and note the Device Location number (not the Device number, shown below on line 2), which is also the terminal number. If you want more see the terminal name, you can highlight the printer and click on edit.
If you did not highlight the printer above to see the name of the terminal, you can also see the terminal name by looking in Terminal Stations in the hardware menu (one level above where we are now). Exit from here and from the hardware me

Codebase Error -935

Administrator — Mon, 01 Aug 2005 08:55:00 GMT

Abstract:

When you try and run an Item Sales Trend report you receive a CODEBASE ERROR -935 and 94001. It looks like this:

Or you see when trying to perform inventory functions.

Fix:

Your TRN files may be to blame ( trnhdr.dbf, trndtl.dbf, trnhdr.cdx, trndtl.cdx - transaction header and transaction details files ). These file contain the "header" info, like invoice #, vendor, and the "details" like what was purchased and the quantites purchased. You can try the following:
1. in l:\sc run trnindex. If you continue to get the error,
2. Take the four ( 4 ) files from a back and run trnindex again. The issue will probably be fixed. if not proceed to step 2.
Get the latest c4.dll file and put it into system and system32 folder, then replace the posidbf.exe's. This should fix it. If not, try steps 3-5
when you fix the codebase error, you have to do the following:
first rename the original posidbf & posidbfw.exe's to *.old, on both pos and boffice, then make a folder named dbfbackup, then copy the \dbf folder to the backup, then delete the contents of \dbf. (You may need to reboot the POSdriver is the CONTROL.DBF file is locked)
copy the newest c4dll.dll to system & system32 in Winnt folder on both pc's then go to setup>reports>Sales & cat >setup historical data>make sure the year is current and then hit save, exit> then go to \sc in dos and type posibfw /daily, when that finishes then type dbfindex.

Credit Card System Down

Administrator — Fri, 29 Jul 2005 03:56:00 GMT

Abstract:

When the credit card system is down (not authorizing), try the following:

Go to the PC that is authorizing the credit cards (usually the back office PC).
Turn of the modem that's attached to this PC.
Quit the Transaction Plus Credit Card program and say yes to not allowing any credit card authorizations.
Power down the PC.
Turn on the modem, then turn on the PC (no particular order is required).
Do an immediate system change.

USER ERROR 70 CHECK BTREE MANUAL

Administrator — Wed, 27 Jul 2005 13:57:00 GMT

Abstract:

USER ERROR 70 CHECK BTREE MANUAL

Usually this error appears when trying to go into Time and Attendance. Try the following:

Reindex the Time and Attendance files. Open a command prompt and on the POSdriver, do the following.

Open a command prompt (from the start menu it's the Run option, then CMD for Windows 2000/XP, or COMMAND for Win95/98)
Logon to the POSdriver using L: [ENTER]
Change to the SC folder by L:\SC>CD\SC
Run the reidex utility by L:\SC>TAREDO

All Employees in Time and Attendance Are Missing

Administrator — Wed, 27 Jul 2005 08:14:00 GMT

Abstract:

Problem: When you go into POSitouch Time and Attendance, Employees, all the employees are missing.

Solution: Most likely a corrupted TAMASTER.DAT file. You will need to restore several files to fix this. The steps are as follows:

Open a command prompt and go to the POSdriver. (from the RUN command on the start menu, enter CMD (Windows 2000/XP), or enter COMMAND (Win 95/98)). Then at the prompt type L: and hit the enter key.
Make sure you're in the SC folder on the POSdriver (CD\SC [ENTER]), then at the L:\SC command prompt:
Rename TAMASTER.DAT and TAEMPLOY.DBF by doing:

L:\SC>REN TAMASTER.DAT TAMASTER.OLD
L:\SC>REN TAEMPLOY.DBF TAEMPLOY.OLD

Restore these two files from a recent POSitouch zip file and redindex such as:

L:\SC>ZIPE BACK2.ZIP TAMASTER.DAT TAEMPLOY.DBF
L:\SC>TAREDO

Exit out and go into Time and Attendance and you should be fine

Add User Programs Buttons To A Terminal

Administrator — Wed, 27 Jul 2005 08:03:00 GMT

Abstract:

To add a button that can launch a program (like an exe file), POSitouch provides this feature through a button called User Programs. The button can be controlled by user privileges, which means that you must have the privilege on your access list, it can be controlled by terminal, and by a global system flag. There are a few areas that you must check in order for this to work. In addition, you will need to modify and add a few lines to the WINTERM.INI file, which is located in the SC folder of each of your terminals. The flags are as follows:

By User
POSitouch > Setup > User Privilege Codes > Assign Privileges: Access To User Programs (check it)

Global System Flag
POSitouch > Setup > Restaurant Misc Data > System 3: Allow user program buttons at terminals (check it)

Terminal Specific
POSitouch > Setup > Hardware > Terminal Stations > (Highlight a terminal on the left) No User Programs (must be unchecked)

For Winterm.ini located in the local SC folder, add these 4 lines under the [WINTERM] key:

UserProg_1=C:\MyAppFolder\Myapp.exe
UserProgMinimize=YES <

Employee List Report Missing Employees

Administrator — Mon, 25 Jul 2005 07:12:00 GMT

Abstract:

When you take an employee report in Time and Attendance, you're missing employees. In other words, you can see all the employees in the Quick setup screen as you scroll through it, but the employee list report does not show them all.

Fix: Make sure that no employees have the Template check box checked. This is located on the Employee status screen in Employees. You will need to look at each employee and uncheck, then save using the save status button.

POSiterm generates memory error

Administrator — Fri, 15 Jul 2005 03:17:00 GMT

Abstract:

When starting POSiterm you see a memory address error and POSiterm won't start. If you have PCAnywhere version 10.5 or higher loaded, this may be causing the problem. There are two fixes.

1. Uninstall PCAnywhere.

2. Load the lastest version of DirectX (9.1 as of this writing) and make sure that DirectX=NO is set in the WINTERM.INI file.

ERROR 200

Administrator — Tue, 12 Jul 2005 03:23:00 GMT

Abstract:

ERROR 200 when starting order entry (SPCWIN)

not enough disk space on the POSdriver.

Free up some space and you'll be fine.

ERROR 152

Administrator — Tue, 12 Jul 2005 03:21:00 GMT

Abstract:

When starting SPCWIN (or starting the order entry system), you see a message on the POSdriver that indicates an Error 152. You need to delete the TAEMP2.DBF file from the POSidriver's SC folder. Open a command prompt, logon to the POSidriver and delete the TAEMP2.DBF file. Here's an example:

Erase TAEMP2.DBF from the POSdriver

Example:

Use the windows start button and go to Run.

From the run command window type in CMD (for Win 2000/XP) or COMMAND (for Win 95/98).

From the command prompt, change the current drive to the POSdriver by typing L: then use the Enter key, such as:

C:\Documents and settings\Me>L: [ENTER]

Now you're on the POSdriver's L drive. Change the the SC folder by typing:

L:\>CD SC [ENTER]

Then delete TAEMP2.DBF by typing the following:

L:\SC>Erase TAEMP2.DBF [ENTER]

Now type EXIT and use the Enter button and try starting order entry again.

ERROR 135

Administrator — Mon, 11 Jul 2005 15:16:00 GMT

Abstract:

When starting order entry (SPCWIN) and the system fails to come up due to an

ERROR 135 READING DATA FILE

Try the following:

Open a command prompt and on the POSdriver in the SC folder, Rename screens.sys screens.dat & user.sys. You can use the REN function to accomplish this like this:

L:\SC>REN SCREENS.SYS SCREENS.SY1
L:\SC>REN SCREENS.DAT SCREENS.DA1
L:\SC>REN USER.SYS USER.SY1

The importance of renaming them is you have a way back should something go wrong. The next step is to extract these files from one of your backup files. POSitouch backs up each night to a set of ZIP files. To extract these files, enter the following commands:

L:\SC>ZIPE BACK3.ZIP SCREENS.SYS
L:\SC>ZIPE BACK3.ZIP SCREENS.DAT
L:\SC>ZIPE BACK3.ZIP USER.SYS

Now you should be able to bring up order entry.

ERROR 901 when starting order entry

Administrator — Mon, 11 Jul 2005 14:51:00 GMT

Abstract:

If you see a 901 error when trying to start order entry (in the SPCWIN status screen), it means that POSitouch can't find the software security key. Usually this is located on the POSdriver, but it could be on the back office machine. The software security key looks like this:

The software key plugs into the parallel printer port on the back. Make sure it's snug.

Several reasons for the sofware not finding it are as follows:

Check and make sure the plug is tightly secured to the PC.
The parallel port may be blown on the PC.
The SPCWIN.INI file may have an incorrect entry if the key is not on the POSdriver. On the POSdriver and in the SC folder, the SPCWIN.INI file should have an entry similar to this in the [Spcwin] section Keyserver=ip address of the backoffice. for example if the backoffice IP address was 192.168.1.25, then the line would read KEYSERVER=192.168.1.25

Plug in a keyboard to a POS terminal

Administrator — Sat, 09 Jul 2005 12:20:00 GMT

Abstract:

To plug a keyboard into a POS terminal you have several options. First, if you have a Mag Card or Credit Card reader on the terminal, you can usually find a pig tail with a plug that will allow you to plug in the keyboard. Other times you may have to plug in directly to the POS terminal.

Note that it is identical to the mouse port. You can plug a keyboard into a mouse port but the keyboard won't work. Make sure you are plugging into the keyboard port. Here is a close up of the port. Most of the time you can locate an Icon for the keyboard. This is what they look like. Also, if your Mag Card reader becomes disconnected, check and make sure it's plugged into the keyboard port. NOTE some terminals may have colored coded ports - magenta is the keyboard, green is the mouse.

Terminals show white screen

Administrator — Sat, 09 Jul 2005 03:55:00 GMT

Abstract:

TCP/IP Connection to 192.168.1.1 (NOT ACTIVE)

I am Terminal 2

Printer Status: Ready

If you see a message like this on your terminal, it means that the POSiterm program is running, but it has a problem communicating with the POSDRIVER. The POSDRIVER may be down, SPCWIN may not be running or you could have a network problem. You will want to check the POSDRIVER, make sure it looks ok, then check and see that order entry is up and running (that means that SPCWIN is up).

Unassigned Sales On The Sales Journal Report

Administrator — Sat, 09 Jul 2005 03:33:00 GMT

Abstract:

Here are several options to check when you have unassigned sales on the sales journal report:

Make sure your major & minor categories are all accounted for on the setup of the sales & category sales trend report. Go to POSitouch > Reports > Sales & Cat Sls Trend. Look at the Sales Categories function. Verify that all of your major/minor categories appear in this section. You may want to print out all of you major/minor categories to help you verify them in this section (you can do that from POSitouch > Setup > Menu Item Categories (use the PRINT button).
From a command prompt, go to POSdriver's SC folder and look at the details of these files:

1.From the POSitouch Navigator, select Menu Editor, then Edit An Order Screen.

2. You will see the first 30 order screens. You can have up to 120 order screens. Locate the order screen you want to add the item to. You may need to use the Next and Prev buttons to scroll 30 order screens at a time. Once you find the order screen you want, click on it once with your mouse.

3. You will see the buttons cells within the order screen. To set up a new button, use your mouse and click on a cell that is empty (one that does not have a button label - in this example, cell number 15 is empty)

4. Now you will see all of the button controls available for this cell. Don't let these confuse you. We only need to set a few of these for a basic menu item and I will cover those in the steps that follow. The first thing you must do is to select a menu item from your database. Don't just start adding things to this control until you have an inventory item selected. To select an inventory item, you need to use the LookUp button on the top part of the form. Click on the LookUp button and you will go to the Items and Recipes section of POSitouch.

FCOSTA.SYS

FCOSTM.SYS

FCOSTN.SYS

These files above should have the same size and date. If they don't, you will need to run the FOODCOST program. That is done by typing the following on the POSdriver (which is the L:\SC): FOODCOST. After you have done that, then run the INREDO program. Your command line will look something like this:

L:\SC>FOODCOST

L:\SC>INREDO

Then compare the three files again. They should be the same size and date. To compare from the command line type this (note the asterisk after the T, it's a wildcard character):

L:\SC>DIR FCOST*.SYS

Go into POSitouch > Setup > Payment > Sales Journal > Sales Journal Options >Sales Categories and make sure the number that appears in the text box in the lower right hand

Two Credit Cards Same Check + Tip

Administrator — Tue, 24 May 2005 17:36:00 GMT

Abstract:

What do you do if customer hands you two credit cards and wants you to split the check evenly and include the tip.

The situation is easy to handle, but has the potential to create problems. Here's why:

What you can't do:

If the check was $100 and the customer hands you two credit cards and says put $60 on each card (which gives the server a $20 tip). You can't authorize this check for $120 i.e. swipe the first card, enter $60, then swipe the second card and enter $60. - it will lock up on you because you have tried to authorize for more than the amount of the check.

What you must do:

If the check was $100 and the customer hands you two credit cards and says put $60 on each card (which gives the server a $20 tip). You authorize each card for $50 and then manually write the tip on the vouchers. You can use the split function in the credit authorization screen to auto split the auth for $50 each.

What Do I Do If I Can''t Get The Credit Card System Working

Administrator — Tue, 24 May 2005 17:29:00 GMT

Abstract:

If your credit card system goes down and you can't get it working and need to run without it, here are a few suggestions:

1. Get out the manual voucher imprinters and voucher slips.

2. Have the servers imprint the voucher with the credit card. Note - you will need to cover some basic training on this with your servers. Since they are accustomed to an automatic system, they frequently place the card upside down in the manual imprint device. This results in no imprint made of the credit card. Make sure your servers and cashiers are clear on this procedure.

3. After the guest has signed the manual voucher, staple the voucher to the printed guest check. This then becomes your document for balancing.

4. Ask your installer/POS deaer to create a NOAUTH settlement key. Have your servers and cashiers settle all manual credit cards to this settlement button. It will make it much easier in the back office to run the authorizations the next day or when the system comes back up. Otherwise, you'll have to sort through all the payments to find out which ones need settlement.

What is SPCWIN

Administrator — Tue, 24 May 2005 17:25:00 GMT

Abstract: What is SPCWIN

Definition: SPCWIN is a term that refers to the main POSitouch POS System software program. SPCWIN is what drives the entire pos system. If SPCWIN is not up and running, the order entry system will not work. SPCWIN runs on your POSdriver. Your POSdriver may be a terminal or a dedicated PC.

If you need to start SPCWIN, look for an ICON on your POSdriver that says either SCPWIN or Start Order Entry and double touch it, or click it with your mouse. You can also start SPCWIN from the back office from POSitouch > Start Order Entry.

Credit Card Tip change/adjust on closed check

Administrator — Tue, 24 May 2005 17:23:00 GMT

Abstract:

If a server or cashier closes a check with a credit card tip and then realizes that they either forgot to enter a tip, or the tip amount is incorrect, you can correct it using the CC ADJUST function. Here's how it works.

Before you get started, make sure you have the credit card voucher in hand. You will need to reference the record number located in the upper right hand corner of the voucher.

1. Logon and touch the CASHOUT REPORTS button.

2. Select the server to cashout.

3. The CC ADJUSTMENTS button will appear. Touch it.

4. Enter the record number off the printed credit card voucher.

5. You''ll arrive at the payment screen, now just enter the total amount INCLUDING the tip. You'll see the system automatically enters the tip amount when you do this.

That's all there is to it. Remember, you only get once chance to adjust a check. Also note that you can do this in the back office but the correction will not appear on the server's cashout, nor in the sales journal. I don't recomm

Credit Card System Down!

Administrator — Tue, 24 May 2005 17:16:00 GMT

Abstract:

Credit Card System Down

1. Make sure the credit card printer working. Check inside and see if it's out of paper or the printer could be jammed.

2. Check the terminal that is running credit card. Many times this is the back office computer. Is the Modem on? Is the credit card software running (you should see a small yellow box on your task bar called Transaction Server).

If it does not appear, go to the Start > Programs > Startup > Transaction Server.

3. If everything looks ok, Turn off the credit card PC. Usually the back office computer. Turn off the credit card modem.Turn on the back office computer. Turn on the credit card modem. This will fix 90% of your credit card problems.

4. If that does not work you may have problems outside of the credit card system like, a computer network problem, no dial tone, a problem with your phone line, the phone line may be busy. Turn up the volume on your modem and listen while a credit is being run. You may need to call your support representative.

Chandlers	10.0.3.xxx
Daniels Leschi	10.0.4.xxx
Daniels Bellevue	10.0.8.xxx
Daniels Lake Union	10.0.2.xxx
EMP	10.0.9.xxx
Spazzo	10.0.11.xxx

InControl Knowledge Base

Error 117 for SPCWIN

POSitouch Error 130

What is fatal error 115 when i do an immediate system change? The system wont start back up automatically. I have to manually restart SPCWIN.

IP Address Schemes

Schwartz Brothers IP Scheme

Revolution (REV) POS Layout/IP

Revolution )REV) POSitouch Terminal/Prep Layourt

Daniel's Lake Union (DLU) POS Layout/IP

Daniels Lake Union POSitouch Terminal/Prep Layourt

Chandler's (CCH) POS Layout/IP

Chandler's POSitouch Terminal/Prep Layourt

Daniel's Bellevue (DBP) POS Layout/IP

Daniel's Bellevue POSitouch Terminal/Prep Layourt

Spazzo (SPZ) POS Layout/IP

Spazzo's POSitouch Terminal/Prep Layourt

Daniel''s Leschi (DAN) POS Layout/IP

Daniel's Leschi (DAN) POSitouch Terminal/Prep Layourt

Keyboard Shortcuts

Upload your payroll file

House Charge Report

Add a tip after a check is closed

Transaction+ BackOffice Status Codes

Video Sys Error

Missing time clock or punches in my payroll report

Program A Menu Item (basic level with images)

Error 125 SPCWIN

Program A Menu Item (cheat sheet - no images)

POSitouch Time and Attendance program says "you can not run this program "

Error 127 SPCWIN

House Account Settings

Error 144 when bringing up SPCWIN

Change POSitouch Terminal ID Number

Prep Printer Not Working

Codebase Error -935

Credit Card System Down

USER ERROR 70 CHECK BTREE MANUAL

All Employees in Time and Attendance Are Missing

Add User Programs Buttons To A Terminal

Employee List Report Missing Employees

POSiterm generates memory error

ERROR 200

ERROR 152

ERROR 135

ERROR 901 when starting order entry

Plug in a keyboard to a POS terminal

Terminals show white screen

Unassigned Sales On The Sales Journal Report

Two Credit Cards Same Check + Tip

What Do I Do If I Can''t Get The Credit Card System Working

What is SPCWIN

Credit Card Tip change/adjust on closed check

Credit Card System Down!