Support Services
Getting Support for your InControl Software Products
We offer telephone or email support for all of our applications.
Email support is provided for end users with an annual support agreement. Phone
support is only provided to end users that have pre-purchased a phone support block.
You can use our Contact Us form to inquire. Contact
Us
Support services are offered:
Monday - Friday
9:00AM - 5:00PM Pacific Time Zone
Holidays are excluded
To receive product support, you must fill out a Support Request form.
Fill out a support request ticket
If you have purchased our installation services, our installation price includes
30 days of phone support from the date of installation (Mon-Fri 9AM- 5PM Pacific
Time, holidays excluded), 11 months of email support thereafter. Updates & Support
Annual License/Updates $125 per year, per module purchased. Support is provided
through our knowledgebase and email. We have a 24 to 48 hour response time to email
support requests.
Phone Support
Phone support is pre-sold in 2 hour blocks $400 each. Billed in 30 min increments
(effective rate is $200 per hour). You can use our Contact
Us form to request.